Terms & Conditions
Please read these terms carefully before using our services.
These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between:
Sudha Software Solutions Private Limited
A company incorporated under the Companies Act, 2013, having its registered office at
Pragati Path, New Makchund Toli, Babu Bazar, Ranchi – 834001, Jharkhand
(hereinafter referred to as "Company", "we", "our", or "us")
AND
Any individual or entity accessing or using our software, applications, digital platforms, technical solutions, consultancy, or any related services (hereinafter referred to as "User", "Client", "you", or "your").
By accessing, registering for, or using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree to any provision herein, you must immediately discontinue the use of our Services.
By using the Services, you:
- •Confirm that you have the legal capacity and authority to enter into this Agreement.
- •Agree to comply with all applicable laws, rules, and regulations.
- •Accept these Terms as a binding contract between you and the Company.
If you use our Services on behalf of a company, organization, or other legal entity, you represent that:
- •You are authorized to bind such entity to these Terms; and
- •All obligations hereunder shall be enforceable against the said entity.
Additional terms may be applicable to specific services (custom development, SaaS subscriptions, hosting, maintenance, licensing, etc.). Such terms shall form an integral part of this Agreement.
The Company provides a wide range of technology-based solutions, including but not limited to:
- •Custom software development
- •SaaS solutions and hosted platforms
- •Website and mobile application development
- •Digital transformation and automation systems
- •Technical consulting and IT advisory services
- •Maintenance, support, deployment, and integration services
- •Cloud solutions, APIs, digital tools, and enterprise systems
The exact nature, scope, timeline, and deliverables of the Services shall be detailed in written proposals, contracts, work orders, Statements of Work (SOW), quotations, or invoices.
By using our Services, you agree to:
4.1 Provide Accurate Information
You must provide complete, accurate, and updated information for registration, onboarding, KYC (if applicable), invoicing, and communication.
4.2 Maintain Account Security
You are responsible for:
- •Keeping login credentials confidential
- •Preventing unauthorized access
- •Immediately notifying the Company of any breach or misuse
4.3 Lawful Use Only
You agree not to use the Services for:
- •Violating any Indian or international laws
- •Uploading or distributing malware, viruses, spyware, or harmful code
- •Attempting to hack, reverse engineer, or bypass security measures
- •Unauthorized access to networks, servers, or databases
- •Spamming or sending unsolicited communications
- •Hosting or transmitting illegal, obscene, defamatory, or infringing content
- •Exploiting minors or engaging in illegal surveillance
Any such prohibited activity shall result in immediate termination and may attract civil/criminal liability under the Information Technology Act, 2000, and Bharatiya Nyaya Sanhita (BNS).
All fees, charges, subscription amounts, and project payments shall be expressly mentioned in contracts, quotations, or invoices.
Payments must be made within the timeline specified by the Company.
Delay in payments may result in:
- •Interest/penalty as per contract
- •Suspension of services
- •Withholding of deliverables, source code, hosting, or access
No work will commence unless mutually agreed commercial terms are accepted.
Taxes, GST, statutory duties shall be borne by the User unless expressly agreed otherwise.
Any refund request shall be evaluated as per the Company's Refund Policy.
6.1 Ownership
Unless expressly transferred through a written agreement:
- •All software, code, tools, designs, frameworks, algorithms, UI/UX, architecture, research, documentation, or related materials created by the Company remain the sole property of the Company.
- •The User receives only a limited, revocable, non-exclusive, non-transferable license to use the output.
6.2 Restrictions
Users shall not:
- •Copy, modify, or redistribute Company-owned IP
- •Attempt to reverse engineer or extract source code
- •Sell, resell, sublicense, or commercially exploit the Services
- •Remove proprietary notices or confidentiality labels
Violation may result in criminal and civil proceedings.
Each party agrees to maintain strict confidentiality of:
- •Technical information
- •Business strategies
- •Code, architecture, and documentation
- •Client data
- •Pricing, proposals, and agreements
Confidential information shall not be disclosed except:
- •With written consent
- •Pursuant to legal obligations
- •To protect or enforce legal rights
- •To comply with court orders, regulators, or law enforcement agencies
Services are provided on an "as-is" and "as-available" basis.
The Company does not guarantee:
- •Continuous, uninterrupted service
- •Error-free operation
- •Absolute data security (although we follow standard IT security practices)
Temporary downtime may occur due to:
- •Maintenance
- •Server issues
- •Third-party service outages
- •Force majeure events
The Company shall not be liable for delays caused by factors beyond its reasonable control.
The Company may suspend or terminate access if:
- •User violates these Terms
- •User engages in illegal or harmful activities
- •User fails to pay dues within the prescribed timeline
- •Government/regulatory authorities mandate suspension
Upon termination:
- •All rights granted to User shall cease
- •Outstanding fees shall become immediately payable
- •Company may delete User data after legally required retention period
The User agrees to indemnify, defend, and hold harmless the Company, its directors, employees, and affiliates from any claims, damages, losses, liabilities, or actions arising out of:
- •Breach of these Terms
- •Unlawful or unauthorized use of Services
- •Violation of third-party rights
- •Negligence or misconduct by the User
To the fullest extent permitted by Indian law:
- •The Company shall not be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages.
- •Total liability of the Company for any claim shall not exceed the total amount paid by the User for the Services during the preceding 3 months.
Once a refund is approved, the refunded amount shall be processed within 10–12 business days and credited to the original payment method.
Refunds are subject to:
- •Contractual terms
- •Completion percentage of work
- •Expenses already incurred
- •Non-refundable components (e.g., hosting, domain, third-party tools)
This Agreement shall be governed by the laws of India.
All disputes shall be subject to exclusive jurisdiction of the competent courts at Ranchi, Jharkhand, to the exclusion of all other courts.
Sudha Software Solutions Private Limited
Address: Pragati Path, New Makchund Toli, Babu Bazar, Ranchi – 834001, Jharkhand
Email: contact@sudhasoftwaresolutions.com
Phone: +91 6204351245